Global Service & Full Lifecycle Support: Henan Mine’s Commitment to Customers Worldwide

For industrial equipment like cranes, reliable after-sales service is as important as product quality. Henan Mine Crane Co., Ltd. has built a global service network to ensure customers in 130+ countries enjoy timely and professional support throughout the product lifecycle.

Global Sales & Service Network

Henan Mine has established 428 sales and service agencies worldwide, covering Southeast Asia, Middle East, Europe, Africa, and the Americas. Local teams speak the language, understand local standards, and can provide on-site installation, training, maintenance, and repair services quickly.

Full Lifecycle Service

• Pre-Sales: Professional engineers provide free consultation, site survey, and customized solution design based on your working conditions and budget.
• In-Sales: Transparent production progress updates, strict quality inspection, and safe, on-time delivery.
• After-Sales:
  • 24/7 Remote Support: Intelligent platform enables real-time monitoring, fault diagnosis, and remote troubleshooting.
  • On-Site Service: Experienced technicians arrive at the site within 72 hours for installation, commissioning, or emergency repair.
  • Spare Parts Supply: Global spare parts warehouse ensures fast delivery of genuine parts to minimize downtime.
  • Training: Free operation and maintenance training for your team to ensure safe and efficient use.

Customer-Centric Philosophy

Henan Mine adheres to the core value of integrity and customer first. The company’s goal is not only to sell cranes but also to build long-term, win-win partnerships with global customers.

Don’t just buy a crane—invest in a reliable partner. Henan Mine’s high-quality products + professional global service ensure your lifting operations are safe, efficient, and worry-free for years to come.